Privacy Policy
How mediation.app collects, uses, and protects your personal information.
Last updated October 25, 2026
Information We Collect
We collect information you provide directly to us when you create an account, complete your profile, participate in mediation sessions, or communicate with us. This may include your name, email address, contact information, and documents you choose to share through the platform.
How We Use Your Information
We use the information we collect to provide and improve our services, facilitate mediation between parties, communicate with you about your account, and comply with legal obligations. We do not sell your personal information to third parties.
The mediation app Mobile App
The mediation app mobile app for Android and iOS is published by mediation app LLC. This section explains what the app stores, what leaves your device, and which device permissions it uses.
Data stored only on your device
The account you create in the app — your name, email address, state of residence, and password (stored only as a one-way hash) — lives in a local database on your phone. So does everything you enter about your situation: onboarding answers (such as your divorce stage, whether you have children, and whether you own a home), the assets, debts, and financial disclosures you catalog, notes, appointments, and any documents or files you attach. The current version of the app does not upload this information to our servers. Uninstalling the app deletes this on-device data.
Data that leaves your device
- Optional mediation.app account connection. If you choose to connect an existing mediation.app account in the app's settings, the app sends the email address and password you enter to mediation.app over an encrypted (HTTPS) connection to sign you in. Our servers return your account name and email and an access token, which the app keeps in your device's secure keystore (Android Keystore or iOS Keychain). Disconnecting revokes the token.
- Push notifications (optional). If you turn on notifications, the app asks Android or iOS for permission and registers your device with Google Firebase Cloud Messaging, which issues a push token and a Firebase installation ID. Google processes these on our behalf to deliver notifications. The app keeps the token on your device.
- Fonts and app updates. The app loads its typefaces from Bunny Fonts (fonts.bunny.net), which, like any web server, receives your device's IP address with the request. On Android, the Google Play In-App Updates library checks Google Play for a newer version of the app.
The app contains no advertising SDKs and no analytics or crash-reporting SDKs, and we do not sell your data or use it for advertising.
Device permissions
- Biometrics (fingerprint / face unlock). Optional, for unlocking the app and signing in. The check is performed entirely by Android or iOS; the app only learns whether it succeeded. Your biometric data never leaves the operating system and is never available to us.
- Notifications. Used for push notifications and on-device reminders you opt in to. Android may also restore scheduled reminders after your phone restarts.
- Location. Used only for a one-time, in-the-moment lookup when you ask for it, processed on your device, and never collected in the background or sent to us.
- Camera. Used only while you are scanning a QR code or barcode. Images are processed on your device and are not stored or uploaded.
- Internet and network state. Used to connect to mediation.app and the services listed above.
The app does not access your contacts, call logs, SMS messages, or microphone.
Information Sharing
Information shared during mediation is only visible to the parties and professionals you have authorized. We share information with service providers who help us operate the platform, and when required by law. Mediation communications are treated as confidential consistent with applicable mediation privilege rules.
Data Retention
We retain the information in your mediation.app account for as long as your account is active or as needed to provide services, resolve disputes, and meet legal requirements. Data stored only on your device stays there until you delete your account in the app or uninstall the app.
When you delete your account, we delete your account and the data associated with it within 30 days. We may keep limited records where the law requires it or where they are needed for security, fraud prevention, or to resolve disputes — for example, payment and billing records — and we will tell you what we kept and why.
Deleting Your Account and Data
- In the app: open the account menu, tap Profile, then Delete account, and confirm with your password. This permanently deletes your in-app account and the case data stored on your device.
- Without the app: visit our account deletion page or email support@mediation.app from the address on your account. You do not need to reinstall the app to make a request.
Your Rights
Depending on where you live, you may have rights to access, correct, export, or delete your personal information. To exercise these rights, see our data subject access request process or contact us using the information below.
Contact Us
If you have questions about this policy or our data practices, email us at support@mediation.app. You can also review our data security practices.