Data Subject Access Requests
How to request access to, correction of, or deletion of your personal data.
Your Rights
Depending on the laws that apply to you, you may have the right to know what personal data we hold about you, receive a copy of it, correct inaccuracies, restrict or object to certain processing, and request deletion. We honor these requests regardless of where you live, subject to legal and operational limits described below.
How to Submit a Request
Submit your request from the email address associated with your account, describing what you would like us to do (access, correction, export, or deletion). If you no longer have access to that email address, let us know and we will work with you on alternate verification.
Identity Verification
Because mediation records are sensitive, we verify the identity of every requester before releasing or deleting data. We may ask you to confirm account details or respond from your registered email address. We will never release one party's information to another party without authorization.
Response Timelines
We acknowledge requests promptly and aim to complete them within 30 days. If a request is complex, we may extend this period as permitted by law and will let you know why.
Limits on Requests
Some data cannot be deleted on request — for example, records we are legally required to retain, information needed for an active mediation involving other parties, or data necessary to resolve disputes. Where we cannot fully honor a request, we will explain what was withheld and why.
Related Policies
For more on how we collect and use personal data, see our privacy policy and our data security practices.